LLoyds and Halifax bank apps and online banking down as customers struggle to access accounts – The Sun

THE apps and online banking of Lloyds Bank and Halifax appear to have gone down leaving customers without access to their cash.

People are complaining about receiving error messages when they log in to their accounts with either of the two banks, which are part of Lloyds Banking Group.

Some can't see their balances online while others are unable to make any payments.

The Downdetector website has so far received more than 1,100 reports from Halifax users and over 750 reports from customers with Lloyds Bank.

Among Halifax customers, 74 per cent are reporting problems with online banking and 23 per cent with mobile banking.

While 61 per cent of Lloyds Bank users are complaining about internet banking and 35 per cent struggle with mobile banking.

Frustrated customers have vented on Twitter with one saying: "@HalifaxBank I just updated your app but now it won’t let me see my account balance."

While another added: "@HalifaxBank Any danger of you sorting your online banking out?

"I’m in a store waiting to pay for something and I feel embarrassed that I cannot pay for something as I do not have access to my savings via online banking!! Unacceptable."

And a Lloyds Bank customer said: "@LloydsBank your website and app having problems?

"I can log on but see no balances at all….when will it be sorted?"

While another asked on Twitter: "@LloydsBank is the app not working today? I can't view my account details and my balance is showing zero."

The Halifax and Lloyds Bank's service availability pages currently don't list any problems.

But a Halifax staff member responded to a customer on Twitter saying: "We know some of you are having issues with viewing your balance online.

"We're sorry for this. We're working to have it back to normal soon."

The Sun has contacted Lloyds Banking Group for comment.

The online banking of Lloyds Bank, Halifax and Bank of Scotland crashed on New Year’s Day this year bringing misery to thousands of customers.

Shortly after, Lloyds Banking Group revealed it'll close 56 branches across the UK this year.

Around the same, Halifax and Lloyds Bank also warned customers it will CANCEL credit cards of those in long-term debt.

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