Marks & Spencer coronavirus: New rules in open stores and Deliveroo delivery

Marks and Spencer’s 31 clothing and home only outlets will be closed. However, food halls and Simply Food stores will still be open, to serve the public.


  • Lidl and Waitrose enforce extreme measures including queue marshals

Larger stores where clothing and food is sold will continue to sell food.

M&S Bank has closed its branches, however colleagues on hand in other open stores will be able to offer support on payments and deposits.

M&S will also limit the number of people in stores at any given time to maintain social distancing.

The “greeter” will manage how many people are in store. Customers outside will queue with two metres between them, with markings on the floor to ensure rules are kept.

The supermarket also ensured customers that workers in store have time built into shifts to wash their hands every half and hour and are keeping sanitiser on them.

Lastly, there will be sneeze guards at checkouts to keep staff safe.

The supermarket has teamed up with Deliveroo to offer delivery.

Normally, the business does not offer grocery delivery.

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However, it has teamed up with food the delivery service to do so in this time of need.

A range of around 60 products can be delivered to homes in 30 minutes, the store claims.

This includes M&S 100 percent Orange Juice Smooth 1L, M&S 12″ Stone Baked Cheese & Tomato Pizza, M&S 4 Pint Semi Skimmed Milk, M&S Super Seed Loaf 800g, and the M&S Chilli & Rice Meal.

Will Shu, founder and CEO of Deliveroo, said: “At Deliveroo, we want to do everything possible to help people get the food they want and need during this worrying period.

“We hope we can play a role in supporting people who have to isolate to get the food they need whether that’s household items or restaurant food.”


  • Coronavirus support: How to get help for extremely vulnerable people

Most supermarkets are changing their rules amid COVID-19.

Sainsbury’s delivery changes have seen the supermarket attempt to prioritise the vulnerable. 

Sainsbury’s announced in a tweet: “We are prioritising elderly and vulnerable customers for online delivery slots.

“If you consider yourself to be vulnerable and do not receive an email from us today, please visit our Groceries Online website tomorrow (Monday) for information on how to contact us.”

Last night in his statement Prime Minister Boris Johnson urged Britons to use online delivery services. However, suppliers are struggling to cope.

One Twitter user said: “Well if anyone can get a food delivery slot you are a better person than me.

“I’ve been trying with Tesco’s for the past two weeks on and off and Sainsbury’s just crashes.”

“I can’t get any slots from tesco, Sainsbury’s or Waitrose and I’ve used them all before. Waitrose cancelled my last delivery. I’m especially annoyed with ocado because all the others at least have a working site. Ocado have no High Street presence. They are solely an online,” one wrote.

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