Sky broadband down: hundreds of users struggle to access internet at home

SKY'S broadband has gone down leaving hundreds of users struggling to access the internet at home.

Scores of users in Sheffield, Chesterfield and Barnsley have all complained about issues.

The problems appears to have started around 10.40 today with 1,688 users reporting problems on outage reporting site DownDetector.

Of those who reported issues, 91 per cent struggled with internet, 6 per cent with TV, and 1 per cent said they were experiencing a total blackout.

Frustrated customers also complained about the problems on Twitter, with one user saying: "Trying to work from home and Sky internet goes down, lovely stuff."

While another added: "Is it a normal working day unless Sky Broadband goes down?"



And a third one said: "Sky broadband down in #Sheffield right now. Working from home is (not) fun!

"Got my appraisal in 10 mins on video call!"

The Sun has asked Sky when the issues are expected to be fixed, and we'll update this article once we hear back.

Sky broadband went down last month leaving around 10,000 customers in South East London without internet.

It comes as around 30 per cent of the UK are relying on the internet to work from home during the coronavirus crisis.

Sky customers can monitor service issues online or via the My Sky App.

Broadband and phone customers are usually paid compensation from providers for service or engineer visit issues – but this scheme has been temporarily paused.

Under the current circumstances providers are less likely to be able to carry out repairs, install new services or make home visits.

Usually customers would get £8 back for every day that the service stops working after two working days of it going down.

Customers are also usually due £25 if an engineer misses an appointment or cancels with less than 24 hours notice.

If there’s a delay to the start of a new service then you will usually get £5 for each day, including the missed start date.

If your service goes down then it's worth asking for compensation, even if it doesn’t fall into one of these categories.

If you’re unhappy and Sky doesn’t resolve your complaint then you can take it to one of two dispute resolution (ADR) schemes – Ombudsman Services: Communications or Communications and Internet Services Adjustment Scheme.

More to follow…

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