VIDEO sharing site TikTok reportedly went down for users across Europe Thursday night, July 9.
How do you check if the app is online? Here is everything we know.
Tens of thousands of users reported issues with the popular social app on the evening of July 9, 2020.
People who downloaded the popular app reported issues on both iPhones and Android devices.
Is Tik Tok down?
According to a number of Tik Tok users and Down Detector, a service which identifies when service providers suffer technology fails, the app had been down since approximately 6.40pm on July 9.
Hundreds of users reported problems with the hugely popular app ranging from an inability to show likes and views on videos and followers disappearing.
Others complained about issues logging into the service, as well as difficulties uploading content.
Later on in the evening, TikTok announced that its video-making platform was back up and running.
"Earlier today, some of our users experienced app issues around notifications, the display of likes and view counts, and trouble loading videos on some pages of the app," TikTok told The Verge on Thursday.
"The issues appear to have been caused by higher traffic than normal on our servers in Virginia, causing temporary service disruptions.
"We’ve resolved the problem and are investigating the cause, and will share updates as they become available."
On its Twitter page, TikTok's support account tweeted: "Issue update: We're back in action. Thanks for your patience today!"
How do I know if the app is offline?
Independent outage monitor Down Detector registered a spike in 'TikTok down' reports.
Users have also reported issues on other sites, including Twitter.
According to stats, some 88 per cent of affected users were having issues with video content.
Others were finding problems uploading clips.
The Down Detector outage map said the TikTok issues are affecting users in the UK, US and large parts of Europe.
People took to social media to complain about the problems, with one simply tweeting: "TIKTOK IS GONE."
What is TikTok?
TikTok, one of the world's most downloaded phone app, first launched in the United States in 2018.
The social media app allows, which users to create and share video clips with music and camera effects, was founded by the entrepreneur Zhang Yiming.
It is owned by Beijing-based ByteDance.
The Chinese version of the app, called Douyin, was created in 2016.
When was Tik Tok last down for some customers?
Tik Tok has suffered a few technical difficulties in the past, with at least three outages accounted for in the year 2020.
- May 7 – Various users complained that their likes had reset to zero.
- May 27 – Down Detector reported the app had experienced technical problems.
- June 16 – Problems were detected on the app, including the disappearance of followers.
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